1. How many days do I have to return my product?
You have 30 days from the date of purchase to request a return.
2. What items are eligible for a refund?
Products must be unused, in original packaging (if available), and accompanied by the purchase receipt. Any promotional gifts received with the purchase must also be returned.
3. Do I need to return free gifts or promotional items?
Yes. All Gifts with Purchase must be returned with the product. We do not refund or replace free items separately.
4. What if my product is damaged or incorrect?
If you receive a damaged or wrong product, please contact us immediately. We will arrange a replacement or full refund at no additional cost to you.
5. Who pays for the return shipping?
If the product is being returned due to defect, damage, or incorrect delivery, Actilis.co will cover the shipping cost. For other reasons, return shipping costs are the responsibility of the customer.
6. How long will it take to receive my refund?
Once we receive and inspect the returned product, your refund will be processed promptly, usually within 7–10 business days.
7. Can I request an exchange instead of a refund?
Yes. If the item is eligible for return, you may choose an exchange instead of a refund. Exchanges are subject to product availability.
8. How do I start the return process?
Simply contact our support team at:
📧 [email protected]
📞 +1(877) 925-1112
