At Actilis.co, customer satisfaction is our priority. We strive to ensure that every purchase meets your expectations. If, for any reason, you are not completely satisfied with your purchase, you may return it in accordance with the terms outlined below.
1. Eligibility for Returns
- Returns are accepted within 30 days from the date of purchase.
- Products must be in their original packaging (if available).
- You must provide your original purchase receipt or a copy as proof of purchase.
- Any Gifts with Purchase associated with the order must be returned along with the product. We do not offer refunds or replacements for free products.
2. Return Process
To request a return or refund:
- Contact us via [email protected] to initiate the process.
- Include the following with your return:
- The product in original packaging
- Proof of purchase
- All promotional gifts included with the order
- Reason for dissatisfaction (optional, but appreciated)
3. Refunds
- Refunds will be processed promptly upon receiving and inspecting the returned product.
- Refunds are issued to the original payment method used for the purchase.
- Shipping fees (if applicable) are non-refundable unless the return is due to a defective or incorrect product.
4. Exchanges
- If you prefer an exchange instead of a refund, please indicate this when requesting your return.
- Exchanges are subject to product availability.
5. Contact Us
If you have any questions regarding your purchase, return, or refund process, please contact our support team at:
📧 [email protected]
📞 +1(877) 925-1112
